Contact Melbourne Airport Parking
Contact the Melbourne Airport Parking Guide
Questions about parking at Tullamarine, corrections, or something that didn't match what you found on the day? Send it through. For anything urgent involving a live booking or a car currently in a car park, call Melbourne Airport parking support directly on +61 3 9297 1600.
Find us at the Tullamarine precinct
Melbourne Airport parking sits inside the terminal precinct, and the phone line for airport parking support is staffed around the clock. Use the phone number for anything time-sensitive, and the written form below for questions that can wait a couple of days. Both routes reach a real person who knows the car parks at Tullamarine.
If your booking came through the official portal and something has gone wrong with a gate, a ticket, or a car already parked, ring the support line first. That team can see your booking; we cannot.
- Phone
-
+61 3 9297 1600
Melbourne Airport parking support. The right route for gate problems and live bookings.
- Address
- Arrivals Dr, Tullamarine VIC 3043, Australia
-
[email protected]
Corrections and general parking questions. Not monitored overnight.
- Hours
- Open 24 hours, 7 days a week
What to send us
Ask about which car park suits your trip, how the 24-hour rate basis applies to your dates, or where the Wait Zone and payment machines sit within the terminal precinct. Corrections to anything on the site are welcome and get priority.
If your question is about an existing booking, the airport's own support line is faster than anything we can do.
- Travel dates and terminal — most parking questions come down to those two details.
- Entry and expected exit time if you're asking about rates, since 22 hours and 26 hours price differently.
- The page you were reading, if you're reporting something that looks wrong.
Where the airport is
Melbourne Airport sits at Arrivals Dr, Tullamarine VIC 3043, off the Tullamarine Freeway. From the CBD it's roughly 20 to 25 minutes outside peak, longer on weekday mornings.
Signage from the freeway directs you to car parks by product name, so follow the name of the car park you've booked rather than an approximate direction. Once you're in the precinct, terminal drives are one-way and the car park entries sit along them in sequence.
Arrivals Dr, Tullamarine VIC 3043, Australia
Open 24 hours, 7 days a week
Car park entries are signed by product name along the terminal drives.
Use the map to get your bearings before you drive. Follow the freeway signage once you're on the approach — it names each car park directly.
Parking support by phone
For live booking issues, gate problems, or a car currently parked at the airport, call +61 3 9297 1600. This is the airport's parking support line, and it's the right route for anything time-sensitive.
If your flight has been delayed and you've already handed your car to Valet, call rather than waiting until you land. The team can log the change while you're still airside.
Parking support
+61 3 9297 1600
Staffed 24 hours, 7 days a week for bookings, gates and parked cars.
Call parking supportFor written questions, use the form above — it replies within a few business days.
What we can't help with
We're a parking guide, not the airport's booking desk. Knowing which route to take saves a day of waiting on the wrong one.
Booking changes
We can't make, change, or cancel a booking. That sits with Melbourne Airport and goes through the official portal or the support line.
Payments
We don't take payment and can't access the airport's booking system. Card and online payment details stay entirely with the official portal.
Live availability
We can't confirm live availability in any car park. Spaces change hour to hour, and only the booking portal shows them accurately.
Before you write in
Have your travel dates and terminal ready. Most parking questions come down to duration and terminal, and those two details usually produce a clear answer.
If you're asking about rates, note your entry time and expected exit time. The 24-hour basis means the difference between 22 hours and 26 hours changes the answer.
We aim to reply to genuine questions within a few business days. Corrections and factual queries move faster than general enquiries, since they're easier to verify against published parking information. This is a small operation, not a call centre — if you need an answer today, the phone line is the better option.
Which car park should I book for a short trip?
For a day or two, the closer multi-level car parks usually make sense because you walk to the terminal. For a week or more, the value options further out trade a longer shuttle or walk for a lower total. Send your entry and exit dates and we'll point you to the pages that explain each one.
How does the 24-hour rate basis work across a longer stay?
Rates are charged in 24-hour blocks from your entry time, so a stay that runs two hours past a full day moves into the next block. If you can shift your exit earlier by those two hours, it can change what you pay. The rates guide sets out the full basis.
Where are the Wait Zone and the payment machines?
Both sit within the terminal precinct and are signed from the terminal drives. The Wait Zone is for picking someone up without parking; payment machines are near the car park exits and the terminal walkways. Tell us which terminal you're using and we'll describe the route you'll see.
I've spotted something wrong on one of your pages. What now?
Send the page address and the detail that looks off. Corrections are checked against published parking information and prioritised ahead of general enquiries, because a wrong rate or terminal detail costs someone time on the day.
Still deciding where to leave the car?
Compare the car parks side by side, then check the rates guide for how your dates price up. If your question isn't answered on either page, write it below or ring parking support on +61 3 9297 1600.